Near-real-time Flight Visibility in Salesforce
View aviation activity directly inside Salesforce to reduce manual lookups and context switching.
Orbit Apps flagship product
Aviation Nexus
Turn aviation data into Salesforce insight, maps, and automation.
Bring FlightRadar24-powered flight and airport context into your Salesforce records, maps, automation and operational workflows. Aviation Nexus connects to your organisation’s FlightRadar24 API subscription.
The Aviation Nexus base package has passed Salesforce security review. ISV agreement completion and public AppExchange availability remain pending.
To use Aviation Nexus, connect your FlightRadar24 API subscription. FlightRadar24 access is licensed separately and is not included.
Built for aviation teams
Give your teams flight and airport visibility inside Salesforce.
Aviation Nexus connects FlightRadar24 data with Salesforce records, 2D and 3D maps, and automation. Your teams can view aviation activity, understand flight context and work from shared operational data with less context switching.
Bring flight positions, airport details, Flight Legs, events and tracks into Salesforce for reporting, automation and operational follow-up across airport operations, service, logistics, aviation sales and support.
Business scenarios
Put flight context to work in Salesforce
Aviation Nexus makes historical and in-progress flight information available as Salesforce records, maps and automation inputs. Connect that flight context with the customer accounts, claims, contracts, aircraft and service processes already managed in your Salesforce org.
Claims, disputes and reconciliation
Bring completed-flight evidence into Salesforce workflows
Aviation Nexus makes flight summaries, events, positions and tracks available as Salesforce records. Claims, compensation, cargo-dispute and contract-reconciliation teams can connect this information to the business record they already use and create a consistent evidence workflow inside Salesforce.
The scenario
A claim, dispute or invoice review depends on what happened during a particular flight. An analyst may otherwise need to leave Salesforce, search external flight-tracking tools, capture screenshots and manually assemble supporting information.
With Aviation Nexus, you can retrieve the relevant completed flight through your FlightRadar24 API subscription and store it as a Flight Leg with associated events, positions and track information. Maps and record details give reviewers a shared view of the flight alongside the claim, Case, shipment, contract or other business context.
Your team can use the flight record as supporting evidence while continuing to base contractual, legal and regulatory conclusions on your authoritative sources and established review process.
Business value
- Reduce repeated flight lookups and unnecessary context switching.
- Keep flight information with the Salesforce record your team uses to make and document the decision.
- Create a repeatable evidence and review process across team members.
- Preserve structured flight context for reporting, handover and authorised follow-up.
- Generate a shareable PDF flight briefing when the optional Aviation Nexus Agentforce extension is configured.
What Aviation Nexus provides
- Historical flight summaries and Salesforce Flight Leg records.
- Flight events, representative positions and flight tracks.
- Packaged 2D and 3D map experiences.
- Invocable actions for Salesforce Flow.
- Optional Agentforce actions and Salesforce File/PDF briefings.
- API-usage visibility and configurable data-retention automation.
Fit Aviation Nexus into your Salesforce process
Connect Aviation Nexus Flight Legs to the Case, claim, shipment, contract or other Salesforce record your team reviews. Set the matching criteria, review checkpoints, evidence templates and Flow or Agentforce hand-offs to reflect your operating controls.
Lessors, lenders and asset-risk teams
Add aircraft movement context to portfolio monitoring
Connect aircraft movement history and related flight records to your Salesforce portfolio data. Configure the utilisation measures, review thresholds and workflows that matter to your assets and operating model.
The scenario
Your portfolio team needs to understand which aircraft merit closer review. Changes in observed utilisation, prolonged ground time, movement into a different geography or an unusual operating pattern may provide a useful signal—but the relevant information often sits outside the asset and counterparty records your team uses.
Aviation Nexus retrieves flight information and stores Flight Legs, events, positions and tracks in Salesforce. Combine that movement context with your aircraft, lessee, ownership, contract and risk information.
Calculations and thresholds defined by your team can direct attention to the assets that need analysis. Reviewers retain the context needed to interpret each signal alongside authoritative technical, ownership and contractual data.
Business value
- Add independent movement context to aircraft and counterparty reviews.
- Focus analyst attention using portfolio-specific thresholds and review criteria.
- Replace fragmented lookups and spreadsheets with shared Salesforce context.
- Support consistent handovers between asset, credit, recovery and appraisal teams.
- Preserve the relationship between an observed movement signal and the subsequent review.
What Aviation Nexus provides
- Historical and in-progress Flight Leg records.
- Flight positions, events and tracks.
- Airport, route and map context inside Salesforce.
- Invocable actions for scheduled or criteria-based Salesforce Flows.
- Structured records that can participate in reporting and automation.
- FlightRadar24 API-consumption visibility.
Fit Aviation Nexus into your Salesforce process
Maintain the portfolio in the Salesforce object model that fits your organisation, then connect aircraft records to relevant Aviation Nexus Flight Legs. Define the utilisation windows, ground-time measures, geography changes, thresholds and review routes that matter to your portfolio strategy.
Keep ownership, lessee, contract and authoritative asset information in your Salesforce data model or obtain it from appropriately licensed enrichment sources. This gives your team the commercial context needed to interpret each movement signal.
MRO, FBO, aftermarket and aviation sales
Use observed flight activity to inform CRM priorities
Bring aircraft, airport, route and flight activity into Salesforce, then combine it with Account and market context. Define the signals that matter to MRO, FBO, charter, fractional, parts, training and recruitment sales teams.
The scenario
Aviation sellers often know which customer accounts and aircraft types their organisation serves, but identifying where activity is changing can require specialist research and analyst-maintained spreadsheets.
Aviation Nexus brings relevant flight records and airport context into Salesforce. Commercial teams can connect observed activity to Accounts, territories, campaigns or opportunities using their own operator, ownership and market information.
Domain-specific rules can then help surface patterns worth investigating: increased activity in a territory, repeated visits to an airport, changes in an aircraft population or utilisation that may justify account research. These signals support prioritisation; they do not replace commercial judgement or independently prove purchase intent.
Business value
- Bring aviation activity context closer to account and opportunity planning.
- Give sales teams a repeatable basis for prioritising market research.
- Reduce dependence on disconnected spreadsheets and individual analyst knowledge.
- Support territory, campaign and account reviews with observable activity.
- Retain the source flight context behind a commercial follow-up decision.
What Aviation Nexus provides
- Flight Legs and related aircraft, airport and route context.
- Historical positions, events and tracks.
- Salesforce-native records and map experiences.
- Invocable actions for Flow-based retrieval and automation.
- Data that can participate in reports, dashboards and rules defined by your team.
- API-usage visibility for consumption-aware automation design.
Fit Aviation Nexus into your Salesforce process
Combine Aviation Nexus with your organisation’s Salesforce Accounts and appropriately licensed owner or operator information. Your sales and domain teams decide what constitutes a useful signal, while Salesforce Flow can prioritise records, create research tasks, support campaigns or bring relevant context into opportunity planning.
This keeps your commercial logic aligned with your markets, products and sales process.
Hospitality, concierge and premium travel
Bring active-flight context into customer service
Bring in-progress flight information into Salesforce so your hospitality, concierge, premium-travel or service teams can coordinate non-critical preparation and communication when an arrival changes. Connect the flight to the relevant guest, trip, reservation or service record.
The scenario
A guest or traveller is already in transit when their arrival time changes. The concierge, transfer provider or service team may otherwise need to monitor an external flight tracker and manually relay updates across several people.
Aviation Nexus can retrieve the active Flight Leg, positions and available flight events through your FlightRadar24 API subscription. When connected to the relevant Salesforce record, that context helps your team review the change alongside guest preferences, service commitments and existing tasks.
Your team decides how to respond: review a transfer arrangement, adjust a preparation task, notify a responsible team member or send a customer communication after human confirmation. Booking, property-management and travel systems remain the source of truth for reservations and itineraries.
Business value
- Reduce manual monitoring and repeated flight-status lookups.
- Give service teams shared arrival context inside Salesforce.
- Improve handovers between concierge, transport and customer-service teams.
- Support earlier preparation and more relevant customer communication.
- Keep the flight signal, service context and resulting action connected.
What Aviation Nexus provides
- In-progress Flight Legs and current flight summaries.
- Flight positions, events and tracks when available.
- Packaged 2D and 3D map experiences.
- Invocable actions for Salesforce Flow.
- Optional Agentforce actions for flight lookup and context retrieval.
- API-usage visibility for appropriately scoped refresh automation.
Fit Aviation Nexus into your Salesforce process
Connect the relevant guest, trip, reservation or service record to its Aviation Nexus Flight Leg. Define the refresh timing, change thresholds, responsible team, human-confirmation steps and communication actions that fit the experience your organisation delivers.
Flight context complements the reservation, itinerary and service processes that already support your customer journey; it does not replace them.
Product capabilities
Flight data, maps, records, and automation inside Salesforce.
2D and 3D Flight Maps
Explore flight positions visually with packaged map experiences built for operational users.
Shared Aviation Records
Store flight legs, positions, events, airports, runways, tracks, and usage data as Salesforce records.
FlightRadar24 Integration
Connect Salesforce to flight and airport data from FlightRadar24.
Flow-Ready Automation
Use packaged invocable actions to bring aviation data into Salesforce Flow and business processes.
Airport and Flight Context
Give your teams a richer operational view of customer accounts, routes, locations and aviation activity.
Automated Data Cleanup
Configure automated cleanup to support compliance with FlightRadar24’s requirement that retrieved data is not retained for more than 30 days.
Usage Visibility
Monitor FlightRadar24 API request activity and credit usage from inside Salesforce.
Demo
See Aviation Nexus in motion.
See how Aviation Nexus visualises flights inside Salesforce and explore the airport workflow.
Flight Visualization in Salesforce with Aviation Nexus
Aviation Nexus Airport Feature Walkthrough
Product views
See aviation context where your teams work.
Explore flight, airport, map and API-usage context across Salesforce pages, reports, dashboards and operational records.
Automation and Agentforce
Extend your Salesforce workflows with Flow and Agentforce.
Use Flow-ready actions to retrieve aviation data, manage retention and monitor API usage within your Salesforce environment. Aviation Nexus uses Salesforce-native capabilities including Named Credentials, External Credentials, Apex, Lightning Web Components and custom metadata.
Add the optional Aviation Nexus Agentforce extension to make aviation context available through packaged Agentforce actions and AI-assisted workflows. The base package does not require Agentforce.
Evaluation resources
Everything you need to evaluate and support Aviation Nexus.
Knowledge Base
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Open Knowledge BaseSupport Portal
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Get Product SupportProduct Terms
Review the terms that apply to your Aviation Nexus evaluation.
Review Product TermsAviation Nexus is intended for business visibility, operational context, reporting, and workflow automation. It is not designed for air traffic control, flight navigation, dispatch safety decisions, emergency response, or other safety-critical use.
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